OpsCorePublic PortalOpen your shared mailbox in Outlook for Windows
Find your mailbox in new or classic Outlook, and what to do if it has not appeared.
Once Cloud2IT confirms your access is ready, allow up to 1 hour for it to take effect. Then close Outlook completely and open it again. Your shared mailbox should appear automatically; you do not need to add it manually.
Where to find it
| Outlook version | Where the mailbox appears |
| New Outlook | In the folder pane down the left, expand Shared with me, then expand the shared mailbox name and select Inbox. If the mailbox is already listed separately below your own account, expand its name there. |
| Classic Outlook | In the folder pane down the left, look below your own mailbox. Expand the shared mailbox name and select Inbox. |
If it has not appeared
If the mailbox is still missing after 1 hour and restarting Outlook, contact Cloud2IT on 0333 344 8666 or support@cloud2it.co.uk. Include your request reference if you have one. Please do not add the mailbox manually or change your account settings.